Customer Support
I’m having trouble with iMazing, what should I do?
Start with the iMazing Support Center, which covers the most common issues with step-by-step guides. If you can't find what you need, submit a support ticket and our team will get back to you, typically within 24 hours.
Who provides support?
Our in-house support team, backed by our engineering team in Geneva, Switzerland.
Do you offer phone support?
No, we don't. We focus on email support, which allows us to research your issue thoroughly and get you an accurate answer. Typical response time is within 24 hours.
Where are you located?
DigiDNA has been headquartered in Geneva, Switzerland since day one. iMazing is entirely designed and developed there.
I have a suggestion to improve iMazing, can I submit my feedback?
Please do. User suggestions have always played a role in shaping iMazing, and we read everything we receive. Send us your idea via our contact form and describe what you were trying to do and what would make it better.