iMazing First Aid

Updated on Mar 31, 2026

Reading time ~1 minute

Follow the steps below before anything else if you are experiencing issues in iMazing:

Relaunch iMazing and restart your device

Restart your device, relaunch iMazing and try again.

Plug your device directly into your computer or try another USB port

Plug your iOS device directly into your computer's USB port (not into an attached keyboard or USB hub). If the problem persists:

- Try using a another USB port on your computer

- Try using a different USB cable

Restart your computer

Restart both your computer and your device by powering them off completely, then turning them back on.

Check your computer's security software

Security software can prevent iMazing from connecting to Apple devices. You might need to temporarily disable or remove your computer's security software.

Update your computer

Apply all available system updates (Mac or Windows PC).

If the problem persists

The vast majority of issues are resolved by following these steps. If you're device still doesn't show in iMazing, please follow the steps in this article: Troubleshooting Connection Issues in iMazing

You can also read Apple's articles about connection issues:

If you are still running into a problem, contact us and let us know that you've already followed the steps above. We're here to help!