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Follow the steps below before anything else if you are experiencing issues in iMazing:

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Restart your device, relaunch iMazing and try again.

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Plug your iOS device directly into your computer's USB port (not into an attached keyboard or USB hub). If the problem persists:

- Try using a another USB port on your computer

- Try using a different USB cable

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Restart both your computer and your device by powering them off completely, then turning them back on.

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Security software can prevent iMazing from connecting to Apple devices. You might need to temporarily disable or remove your computer's security software.

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Apply all available system updates (Mac or Windows PC).

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The vast majority of issues are resolved by following these steps. If you're device still doesn't show in iMazing, please follow the steps in this article: Troubleshooting Connection Issues in iMazing

You can also read Apple's articles about connection issues:

If you are still running into a problem, contact us and let us know that you've already followed the steps above. We're here to help!

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