iMazing Manual

iMazing Manual

Preferences in iMazing

iMazing's Preferences window is accessed from the menu bar.
MAC: iMazing > Preferences…
WIN: Edit > Preferences…

Preferences are organized by tab:


The General tab contains iMazing's most commonly used preferences.
iMazing preferences general tab

Don't show hints

Hints provide you with helpful suggestions to make sure you're getting the most of iMazing. If you don't need them, you can disable them here.

iMazing preferences hint tab

Don't show wizards

Hide all wizards that do not require user input. Enables backup operations to go straight to the operations window for example.

Clear iMazing cache

The cache speeds up loading by keeping important files at hand (e.g. decrypted files from encrypted backups, thumbnails, ...) Clearing the cache is always safe: the cache will gradually be rebuilt as you again access your data in iMazing.

Reinstall Apple Mobile Device Services (Windows only)

Reinstalls Apple drivers required for your computer to communicate with your mobile devices. Reinstalling them can fix connection issues.

💡Tip (Mac only): In order to fully remove all of your personal data from your computer, we recommended clearing iMazing's cache before uninstalling iMazing.

Reset iMazing to factory settings

Completely resets iMazing:

  • Clears the cache
  • Removes license information
  • Resets iMazing preferences to default

Restart Mobile Device Services

Mobile Device Services are a suite of Apple drivers iMazing uses to communicate with your iPhone, iPad, or iPod.
Restarting Mobile Device Services can resolve some connection issues.


The Devices tab contains settings related to device connection behaviours and pairing. devices tab in iMazing preferences

Prevent apps from launching when connecting a device

Stops the selected apps from launching when you connect your device via USB.

Prevent iTunes from automatically backing up devices

iTunes often automatically backs up your device when syncing. When this is option is ticked, iTunes will not back up your device before a sync.

Remove All Pairing Records

Deletes the pairing records of all devices from which you trusted your computer. All devices will have to be trusted again. Learn more about pairing


The Storage tab contains settings related to iMazing's Apps and File System views. Storage tab in iMazing preferences

Show All Apps

In the Apps View, choose whether to show all of your device's apps or only those with file sharing. Learn more about File Sharing

This preference can also be changed from the Apps View's bottom toolbar, under Options.

Show hidden files and folders

In the File System view, choose whether to show or hide hidden files. Hidden files start with a period.


The Media tab contains settings that affect Music View and Video View. Media tab in iMazing preferences

Automatic detection of iTunes Media Library

To avoid duplicates when transferring music between your device an iTunes, iMazing checks whether the track have been detected in iTunes. You can change your detection settings if you find that iMazing is not correctly identifying duplicates.


iMazing will not check whether a track is present in your iTunes Library. If the track is already in your Library, this will result in duplicates.

Fuzzy Matching (default)

iMazing will use the track's title and length (± 5 seconds) to detect duplicates in your iTunes Media Library.

Strict Matching

iMazing will use the track's title, album, artist, and album artist information to detect duplicates in your iTunes Media Library.

Other Data

The Other Data tab contains settings which affect Photos, Messages, Call History, and Contacts export formats. Other data tab in iMazing preferences

Photos export format

On recent devices running iOS 11 and above, photos are stored by default as HEIC files. iMazing will automatically convert these to JPEG if you export them to a computer which does not support HEIC (to a Windows PC, or a Mac running a macOS version less than 10.13 High Sierra).

You can adjust this conversion behaviour here to force HEIC exports (Preserve Original Format), or force conversion to JPEG (Most Compatible).

Use the quality slider to set the JPEG compression level when conversion from HEIC to JPEG occurs. We recommend 95%, which offers a good size to quality ratio.

Data Export delimiter

Changes the Data Export delimiter for .csv exports to one of the following options:

  • Comma
  • Tab
  • Semicolon

Change this settings if you are having issues importing your .CSV file into your spreadsheet software of choice (e.g. Excel, Pages, Google Sheets, …). Comma is the standard, but in some cases other separators may be more appropriate.

Export contacts as a single VCard

By default iMazing will export multiple contacts as a single vCard. Uncheck this option if you want to export each contact as an individual vCard.

💡Tip: Microsoft Outlook does not support importing multiple contacts as a single vCard.


The Backup tab contains settings related to the backups you make with iMazing. Backup tab in iMazing preferences

Default backup location

Location where iMazing backs up devices for which you did not specify a custom backup location.

By default this location is set to the following:

  • MAC:
      /users/[USER NAME]]/Library/Application Support/iMazing/Backups
  • WIN:
      C:\users\[USER NAME]]\AppData\Roaming\iMazing\Backups

💡 Important: changing the default backup location will not move existing backups, and will not change the backup location of devices you have already backed up with iMazing. It will set the backup location of future devices you connect to iMazing. To change the backup location of a device you've already backed up, please follow our Change Backup Location guide.

Loaded backup locations

This list features backup locations which iMazing loads when started. You can add and remove locations here by clicking the '+' and '-' buttons. The 2 default locations (iTunes backup location and iMazing default backup location) are not removable.


The International tab contains settings related to the localization of iMazing's interface. International tab in iMazing preferences

iMazing's display language is by default set to automatically match your system language. You can manually change the language to any of the following:

US flagEnglish
French flagFrench
German flagGerman
Chinese flagChinese
Spanish flagSpanish
Italian flagItalian
Korean flagKorean
Japanese flagJapanese
Russian flagRussian
Arab league flagArabic